Frequently Asked Questions
Everything you need to know about shopping with The Country Companies.
What is your standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping within the continental US generally takes 3-5 business days, depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn and unwashed apparel. Simply visit our online returns portal to generate a prepaid shipping label and initiate your refund or exchange.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.
How should I care for my garments?
To ensure the longevity of your pieces, we recommend machine washing in cold water and hanging to dry. Specific care instructions can be found on the inner tag of each garment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Afterpay.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.